Service and Repairs

Do you need to have an instrument repaired?

Guideline Geo Americas Service Department
1270 Drop off Drive, Unit B
Summerville, SC 29486 USA
843-852-5021 Ext. 1

Se habla español: 843-852-5021 Ext. 8

The Guideline Geo Americas Service Department offers service, calibration, and repair for the following instruments: ABEM SAS 1000, ABEM SAS 4000, ABEM Terrameter LS, ABEM Terrameter LS 2, and all MALÅ instruments. Some products may have remote diagnostic/service options. Please contact us to find out if your system is eligible for remote support.

Regularly scheduled maintenance can prevent failure in the field. Contact the Guideline Geo Americas Service Department to learn more about our available service packages.

To request service, please follow these steps:

Contact the Guideline Geo Americas Service Department to determine if remote support is an option or if in person support is required.
Fill in the digital form below.

Service Request Americas

With regular servicing we hope you can enjoy many years of reliable, quality surveying from your Guideline Geo instrument. After submitting this form, you will be contacted directly by one of our Service Engineers regarding your request.

First name*
Last name*
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E-mail address*
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Product brand*
Product name*
Serial number*
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International customers: You may need to complete a pro forma invoice in order to send your equipment to the United States of America. Please remember to select “return/repair” as the reason of shipment to ensure that you are not charged for taxes and duties. If you have any questions about the items being shipped and/or their carriage values, please contact support.usa@guidelinegeo.com

Please DO NOT ship batteries unless we ask for them. The Li-Ion batteries require specific paperwork and/or labeling on your package